Below you’ll see answers to the most popular and Frequently Asked Questions at Shoot Smart. Click on each question to see the answer.
In-Store Refund and Exchange Policy
Shoot Smart will issue refunds or exchanges for most unopened items in new condition and returned within 90 days with a receipt or valid customer profile. Firearm, ammunition, and gift card sales are final, and are not eligible for return or exchange.
Cash returns are available, as cash or store gift card, if the customer has a valid receipt or a current customer profile, including relevant transaction history, and the original purchase was a cash transaction. Valid cash returns exceeding $100 will be processed by check, mailed to the customer within 10 - 15 business days. Shoot Smart is not responsible for lost or stolen checks. Check transactions will be treated as cash. All other returns will be refunded using the same method as original payment.
Web Store Return Policy
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. Items (excluding the list below) may be returned or exchanged unopened in the original box for store credit, or a refund. Refunds will be less a 25% restocking fee and issued based on your original method of payment. Products must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation, and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Online orders that are refused at the time of transfer or are canceled after the order has been processed are subject to a 25% restocking fee.
Please note that we do not permit the return of the following products:
- Special orders and products that are custom configured to your specifications.
- Products sold "as is" or "used" or that have been installed or used after receipt.
- Firearms, once transferred to buyer.
- Illumination devices, electronic sights, optics, and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Do I need prior experience to shoot on the range?
No prior experience is needed! We specialize in new or novice shooters and can provide you with everything you need to get started; if you feel a bit nervous about your first visit, we recommend scheduling a Personal Safety Brief.
How much is a lane rental?
View our current rental rates here.
How much do you charge for ammunition?
Our ammunition prices vary by caliber and brand, but we offer competitive and convenient prices on ammo to save you a trip to the big box store! Call or email for specific information.
What's the minimum age to rent firearms?
Customers must be older than 18 years to rent a lane or rifle and must be 21 or older to rent a handgun. Customers who appear younger than 35 may be required to show proof of age with a valid ID or DL.
- Do you have the rental gun I want?
Do you offer instruction?
Yes, we offer classroom instruction and private lessons, taught by our certified instructors. In fact, we teach thousands of students every year! You can learn more about our classes and instructors here.
Do you offer carry classes?
Yes, we do. The Texas License to Carry class is offered throughout each month. You can see the schedule here.
What kind of ammo is allowed?
We permit full-metal jacket (copper or brass), soft points, hollow points, #4 buckshot or larger (#3, #2, #1, #0, #00, #000) and slugs in all calibers (including .410 gauge). No steel-jacketed projectiles, no tracers, no painted tips. We check ammo. To find out if your projectile is steel-jacketed, hold a magnet to the tip of the projectile. If it sticks, you have a prohibited material that we cannot accommodate.
Where is Shoot Smart located?
You can find our location information here. We have three locations: Fort Worth/Alliance, Benbrook, and Grand Prairie.
Do you sell guns?
Yes. We sell popular models of handguns and rifles. Check out our web store, too!
What is the minimum age for children to shoot on the range?
The minimum age is 8 years old. All children 8 to 18 must be supervised in the lane by an adult who is NOT shooting.
Can I get a membership?
Yes! You can see our membership options here.
Do I have to have a membership?
No, Shoot Smart is open to the public.
Can I shoot full auto?
Yes, in the private suites. View Full Auto rates here.
Can I shoot a rifle at the range?
Yes, in the suites if shooting rifle calibers. Pistol calibers, such as .22, 9 mm, and .45 may be fired on any lane.
- Can I shoot a shotgun at Shoot Smart?
How long are the lanes at Shoot Smart?
All lanes are 15 yards.
How many lanes does Shoot Smart have?
Alliance has 10 lanes, and 5 suites, Grand Prairie has 7 lanes and 4 suites, Benbrook has 7 lanes and 6 suites.
Can I reserve a lane?
We do not have a reservation system at this time. All lane rental is first-come, first-serve. However, you can join our queue from home here.
What are the differences between traditional lanes and suites?
Learn more about our unique lanes here.
How many customers can be on one lane?
Up to 2 customers are welcome in our traditional lanes, and up to 4 are welcome in our suites at a time. Please note that these restrictions may vary at the discretion of the store manager.
Do you have a gunsmith?
Yes, we employ a master gunsmith to handle the needs of our customers, as well as an assistant gunsmith at each store. Learn more about our gunsmith services here.
Can I transfer a gun that I buy online to Shoot Smart?
Yes. Members pay as low as $10 per item transferred, and non-member transfers are $55 per item transferred. Please complete our transfer form online here before sending us the item.
Do you have eye and ear protection?
Yes. Hearing protection is available to rent at each location for $7.99. Eye protection is FREE with a hearing protection rental.
Locations & Hours
Mon - Thu: 10AM - 9PMFriday-Sunday
Fri - Sun: 9AM - 9PM